Rio Perdido Hotel & Thermal River

The staff offers exceptional, friendly service, creating a welcoming atmosphere. Guests appreciate the well-appointed, spacious rooms with picturesque views and commend the overall cleanliness.

My wife and I booked this hotel for our 5 year anniversary and to be honest wished we didn’t. We stayed in the East Bungalows for the first two nights then got “upgraded” to the Center Bungalows for our last two nights. Our first night we had hot water for maybe a couple minutes then just warm, then went cold. After maybe a 3 minute shower. Our bungalow lost power multiple times throughout the night which made the emergency light come on waking us up at late hours of the night. We constantly were having to remove ants from our room. We told the receptionist about the water and they had maintenance sent over while we ate dinner. When we were leaving we were assured that the hot water was working again…it was not. They sent maintenance back out and after an hour of them coming and going (this was all around 9:30-10:30pm) they finally told us we might have hot water back in an hour and a half so almost midnight before we could shower. We spent most the day out exploring so we were pretty sweaty and gross. They gave us the upgrade to the Center bungalows but when we got here the shower is outside and not covered and wasn’t cleaned so just a bunch of bugs, leaves and sticks all over the shower but at least the water was a bit hotter then warm. The Easy bungalows have a tv and streaming services but the center(more expensive) has a cheap projector that you have to bring your own laptop too in order to actually use it. We were never given a minibar, coffee/tea menu and when we asked for a cart ride back to the room the rides never came not once but twice. The staff seems very over worked and I kind of feel bad for them. “Pura Vida” is over used and forced. This is a side note but all of the activities you see on the website are not free you will pay for them per person and the prices are in a book that was hidden in both of the rooms we had. Activities are pretty expensive for a hotel that has most of the activities onsite. I.E. the night walk with zip line which is only 2 zip lines is 100$ per person for an 1:30 walk…. At night… Honestly had more fun for way cheaper and a better experience at an AirBnB near Del Coco beach than this. If you want a Costa Rica experience this Hotel is not for you. It’s out of the way of the better tours, waterfalls and views.